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Case Manager - soar (adults)

JOB TITLE: Case Manager – SOAR (Adults)

DEPARTMENT: Education Services

FLSA:  Full-Time; Exempt

DURATION:  Open Until Filled

SALARY RANGE: $35,000 to $37,000/annually



The Case Manager is responsible for developing and monitoring the case plans of adult program participants in the SOAR (Skills, Opportunity, Achievement, Responsibility) Re-entry Program. The incumbent duties require close coordination, collaboration, tracking and monitoring of participants to ensure compliance with their service plans. Responsibilities also include working closely with partner agencies to ensure program participants are engaged and supported in services that include employment/training, educational attainment, and other supportive services.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. All applications will be reviewed and those deemed most qualified will be contacted for interview.  Please do not call the Human Resources Office to check the status of an application. Jobs will be open a maximum of 30 days from initial posting.


Job Responsibilities:

  • Service a caseload of 25-30 active participants, all of which will be justice involved adults.

  • Provide individual case management sessions with all clients at regularly scheduled intervals.

  • Conducts initial screening to determine the level of service and support needed.

  • Develop individual case plans for all clients that identify barriers to successful reentry.

  • Document all client contact and progress, including time and date, type of contact, outcome and plan of action.

  • Provide or broker services to holistically address clients’ needs.

  • Provide regular updates to the Program Manager.

  • Attends program and agency related meetings and conferences.

  • Works closely with the program funder in the collection of data, report writing and follow-up.

Position Requirements:

  • Ability to work effectively under pressure of deadlines, and within budget constraints.

  • Ability to work in a team environment, while also working independently.

  • Demonstrated capacity to handle multiple tasks, projects and meet deadlines.

  • Excellent public relations, community organizing, negotiation, mediation, conflict management and meeting facilitation skills.

  • Knowledge of the North Carolina Judicial System and/or community resources with demonstrated experience working with justice involved adults.

  • Demonstrated ability to maintain confidentiality with sensitive information.

  • Demonstrate ability to inspire community participation and build coalitions.

  • Computer literacy in word processing, email, internet and spreadsheets.

  • Must have strong administrative and organizational skills 

  • Demonstrate excellent verbal and written communication skills. 

  • Ability to develop strong relationships with diverse groups of citizens, who may have conflicting interests and opinions.


The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.


  • Bachelor’s Degree in Social Work (BSW), Psychology, Counseling, Criminology or related social/behavioral science field.

  • Master’s Degree in Social Work (MSW) provides distinct advantage

  • 2-3 years’ experience in delivering case management services

  • Excellent verbal, written and interpersonal communication skills

  • Ability to work effectively with people of diverse educational and cultural backgrounds, from ex-offenders to public officials

  • Computer literacy, including proficiency with MS Office applications and database use.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from managers, clients, and the general public.

  • Knowledge of criminal justice system and/or experience with ex-offenders is preferred.

  • Ability to travel within city and surrounding communities.  

  • Select national travel also possible.

Equal Opportunity Employer

OIC, Inc. is an equal opportunity employer.  OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law.

Diversity Statement

OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling OIC, Inc.’s vision and goals.

Thank you for your interest in employment with OIC, Inc.